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Carnival Cruise Lines

FAQ

Questions

1. Can I be contacted by friends and family?
2. Can we hire a suit for the formal nights?
3. Can we send mail/post cards from the ship?
4. Can we set up an email account on board / on tour?
5. Can you take alcohol on board?
6. Do we have to book for dinners/shows/activities on board?
7. Do we have to tip?
8. How can we send gifts to family and friends on board / on tour?
9. How do I contact the Supplier?
10. How do we get our past guest number?
11. How do we register online?
12. How long in advance can we book shore excursions?
13. How many passengers are onboard?
14. Is there a hair dryer on board?
15. What are all the Inclusions in the cost?
16. What are the Extra charges?
17. What currency (money) is used on board the ships?
18. What Does NCF stand for?
19. What is embarkation?
20. What is the dress code?
21. What is the Legal Drinking Age?
22. What is the smoking policy?
23. What is the youngest age allowed on board?
24. What medical assistance is available on board?
25. What power points are used on board?
26. Where can we book shore excursions?
27. Why do I need to pay Taxes / NCF’s on top of my cruise fare?

Answers

1.Can I be contacted by friends and family?

Friends and family may call you onboard via Maritime Telecommunications Network (MTN) Shore-to-Ship telephone service. Long distance charges apply when calling from outside of the United States.

Your friends/family need to provide the ship's name and the full guest's name when calling. The charges will be applied to the caller's credit card: MasterCard, Visa, American Express or Diner's Club. Call +1-877 CCLSHIP (+1-877-225-7447) from the U.S or if calling outside of the US call +1-732-335-3284. Back to top

2.Can we hire a suit for the formal nights?

No, unfortunately we are unable to provide this service. You will need to bring formal attire with you. Back to top

3.Can we send mail/post cards from the ship?

Postcards can be mailed each day when the ship is in port. Due to customs regulations, any type of mail other than postcards cannot be mailed from the ship; Of course, letters and packages can be mailed from a local post office in the ports-of-call.

The postal regulations of the various ports require that the postcards be stamped with a local stamp only (no U.S. postage). The Guest Services Desk sells local stamps. Back to top

4.Can we set up an email account on board / on tour?

Yes, you should see the Internet Cafe upon arrival Back to top

5.Can you take alcohol on board?

Guests are prohibited from bringing alcoholic beverages on board. However if celebrating a special occasion while on board, one bottle of fine wine or champagne may be brought on board during embarkation at the beginning of the cruise. A USD$10 corkage fee per bottle will be charged if you wish to consume this while dining in the main dining room; USD$14 corkage fee per bottle in the Supper Club. Back to top

6.Do we have to book for dinners/shows/activities on board?

Bookings are required for the Supper Club which is an additional fee of US$20 per person.
Back to top

7.Do we have to tip?

It is a requirement of Carnival Cruise Lines for all international travelers to pre-pay their gratuities. For your convenience, bookings made via Travel the World for Carnival Cruise Lines will automatically include gratuities. Back to top

8.How can we send gifts to family and friends on board / on tour?

Go to www.carnival.com and follow the links to the Gifts section. Back to top

9.How do I contact the Supplier?

Visiting www.carnival.com and click on the Contact Us section Back to top

10.How do we get our past guest number?

If you have misplaced your past guest number, please contact a Carnival Representative on pastguest@carnival.com and provide your residential address, your full name, date of birth and your last sailing with Carnival Cruise Lines. Your Carnival Representative will search the database and provide you with your guest number. Back to top

11.How do we register online?

Go to www.carnival.com and click on ‘Register’. Once registered you will be able to check in for the cruise online and book your shore excursions. Back to top

12.How long in advance can we book shore excursions?

Shore Excursions can be booked 6 months prior to your cruise and no later than 3 days before your cruise. Back to top

13.How many passengers are onboard?

Depending on the ship, it is anywhere between 2052 - 3006. Please refer to the brochure for particular ships. Back to top

14.Is there a hair dryer on board?

Not all ships in the Carnival fleet provide hairdryers. If you are travelling on Destiny, Triumph, Victory, Spirit, Pride, Legend, Conquest, Glory, Miracle, Valor, Liberty, Freedom, Splendor and Dream a hairdryer is provided for your convenience. Back to top

15.What are all the Inclusions in the cost?

The cruise fare includes:

Most meals
Entertainment and Activities: Live music, Movies, Vegas-style Shows, Comedy Acts
Camp Carnival
Toiletries, amenities and bathrobes to use throughout the cruise.

16.What are the Extra charges?

The cruise fare does not include:

Any Alcohol, Soda’s and Cappuccino’s from the bar
Use of Spa Carnival services
Ship to Shore Communication
Photographs, portraits or film developing
Shore Excursions
Internet Café
Golf Academy
Babysitting Services
Dining in the Supper Club (currently US$20 per person)

17.What currency (money) is used on board the ships?

All Carnival Cruise Lines ships we represent operate in US Dollars. Back to top

18.What Does NCF stand for?

Non-Commissionable Amount (port charges) Back to top

19.What is embarkation?

It depends on the cruise and destination. Government regulations for U.S. departure ports require that a final departure manifest is submitted 60 minutes prior to departure. Guests must provide the required information prior to embarkation. The easiest and most convenient way is to complete our FunPass on line registration process (www.carnival.com/mycruise) at least (3) three days prior to departure. Guests that do not complete the registration process prior to embarkation are required to check-in at least 90 minutes prior to the published sailing time. For boarding times, please refer to your documentation. Back to top

20.What is the dress code?

Casual attire and resort wear are for the day, both on board and ashore. For Cruise Elegant evening such as the Captain’s Cocktail Party/Gala Dinner, a dark suit or formal attire is suggested for the gentlemen and for the ladies, cocktail dresses, pantsuits, elegant skirts and blouses are suitable. For those who want casual attire for dinner time, the Seaview Bistro on the Lido Deck is open nightly, and has a more relaxed theme. Back to top

21.What is the Legal Drinking Age?

21 Back to top

22.What is the smoking policy?

For the comfort of all of guests, designated smoking and non-smoking areas are available in most lounges. Smoking is not permitted at any time in dining areas. Back to top

23.What is the youngest age allowed on board?

Minimum age for sailing is 6 months, with the exceptions of Transatlantic, Hawaii and South American cruises, which are 12 months. Back to top

24.What medical assistance is available on board?

Each Carnival ship has an Infirmary which is staffed with licensed physicians and nurses. Back to top

25.What power points are used on board?

There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt and a 220 volt plug. The outlet in the bathroom can only be used for electric razors. Back to top

26.Where can we book shore excursions?

Go to www.carnival.com and follow the links to the Shore excursion page. Back to top

27.Why do I need to pay Taxes / NCF’s on top of my cruise fare?

Taxes and NCF’s are charges imposed by Governments, port authorities and operators and relate to all aspects of your cruise. These amounts vary depending on the sailing and the ports that are entered. Back to top