FAQ

Holland America

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Answers

1.Can I be contacted by friends and family?
Yes. Friends & family can call while at sea. For numbers and further details please contact Travel the World. Back to top
2.Can we hire a suit for the formal nights?
Yes. You will need to contact www.cruiselineformal.com Back to top
3.Can we send mail/post cards from the ship?
Yes, however only while the ship is in port. Guests may purchase stamps from the Front Office or in port. All mail from the ship is subject to local postal procedures. Back to top
4.Can we set up an email account on board a HAL ship?
Yes, once onboard go to the Exploration’s Café or Internet Café and the Internet Manager will assist you in setting up an account. Back to top
5.Can you take alcohol on board / on tour?
You can bring wine & champagne onboard. If you choose to consume this in the restaurants or bars, there is a USD$15.00 corkage fee. Other alcoholic beverages such as spirits purchased in the ship’s stores or otherwise brought on board cannot be consumed. These bottles/containers will be collected and delivered to your stateroom on the last day of the cruise. Back to top
6.Do we have to book for dinners/shows/activities on board?
Optional dining at the Pinnacle Grill requires booking at an additional cost (currently US30 pp). Bookings are required for the Culinary Arts show and can be done on board. Other activities or shows may require a booking, however you will be advised onboard. Back to top
7.Do we have to tip?
Tipping is referred to as Hotel Service Charges onboard Holland America.  A daily Hotel Service Charge of US$11 per person/per day (current as of January 2009) is automatically added to your onboard account.  If the service exceeds or fails your expectation, you can adjust your Hotel Service Charges accordingly with the Front Office at the end of your cruise. Back to top
8.How can we send gifts to family and friends on board / on tour?
Go to www.hollandamerica.com and follow the links under ‘For Booked Guests’. Orders must be received at least 2 weeks in advance of the sailing date. Back to top
9.How do I contact the Supplier?
Visit www.hollandamerica.com and follow the links from the ‘Contact Us’ section. Back to top
10.How do we get our mariner number?
A mariner is a past passenger of Holland America. You will automatically become a mariner once you have completed your first cruise with Holland America.  If you have misplaced your number go to www.hollandamerica.com and follow the links to the Mariner Society section. Back to top
11.How do we register online?
You will need to register online, where you can establish a private, secure account, which will allow you to view cruise itineraries, book shore excursions, onboard gifts or check-in online. Go online to www.hollandamerica.com and follow click on the link ‘My Account – Login’. Back to top
12.How long in advance can we book shore excursions?
Shore Excursions are available to book online up until 5 days prior to the sailing. Back to top
13.How many passengers are onboard?
Depending on the ship, it is anywhere between 793 – 2044. Please refer to the brochure for particular ships. Back to top
14.Is there a hair dryer on board / on tour?
Yes Back to top
15.What are the Extra charges?
The Cruise fare does not include –
- Alcohol
- Spa treatments
- Shore excursions
- Taxes and Gratuities
- Transfers
- Laundry
- Personal trainer and specialty gym classes
- Dining at The Pinnacle Grill (currently US30 per person)
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16.What currency (money) is used on board the ships / cruisetours?
All HAL ships operate in US Dollars. Back to top
17.What Does NCF stand for?
Non-Commissionable Fare (port charges) Back to top
18.What is included in the cost?
The Cruise fare includes –
- Meals in the Main Dining Room, Lido Restaurant, 24 hour in-room dining & Terrace Grill
- Entertainment and Activities: Culinary lessons, Usage of the gym, Movies, Las-Vegas style Production Shows, Talented Vocalists, Illusionists, Comedians and variety acts, Nightclub and Late Night disco (some Culinary Lessons and classes in the Gym may attract a minimal fee)
- Club HAL for children 3 - 17 years. Extended Child Care Services may attract a minimal fee.
- Library Facilities for books, DVD hire & board games
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19.What is the dress code?
During the day and whilst visiting ports it is important to dress comfortably. It is suggested casual clothing that can be layered in cooler climates, and for warmer climates clothing should be lightweight and breathable.

Evening dress falls into two distinct categories: Formal or Smart Casual. Smart Casual can be defined as slacks and collared shirts for men and casual dresses, slacks and informal evening wear for women. T-shirts, swimsuits, tank tops and shorts are not allowed in the restaurants or public areas during the evening hours. On festive Formal evenings, ladies usually wear a suit, cocktail dress or gown and gentlemen wear a jacket and tie, dark suit or tuxedo. There are approximately two formal nights per week.
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20.What is the Legal Drinking Age?
21 Back to top
21.What is the smoking policy?
For the comfort of all of guests, designated smoking and non-smoking areas are available in most lounges. Smoking is not permitted at any time in dining areas. HAL do not have "non-smoking" staterooms; however, all rooms are thoroughly cleaned after each cruise to assure the comfort of our guests. All showrooms are non-smoking during performances. Back to top
22.What medical assistance is available on board / on tour?
Each Holland America ship has an Onboard Medical Centre which is staffed with licensed physicians and nurses. Back to top
23.What power points are used on board?
110/220 Volt US & European power points are used on board Back to top
24.What time is embarkation?
This depends on the cruise, as it is subject to change. Please refer to the brochure or your documentation for correct embarkation time. Back to top
25.Where can we book shore excursions?
Online at www.hollandamerica.com and follow the prompts under ‘For Booked Guests’. Back to top
26.Why do I need to pay Taxes / NCF’s on top of my cruise fare?
Taxes and NCF’s are charges imposed by Governments, port authorities and operators and relate to all aspects of your cruise. These amounts vary depending on the sailing and the ports that are entered. Back to top
27.Youngest age allowed on board / on tour?
Infants must be a minimum of 12 months of age at time of embarkation. Back to top