Deposit
In order to hold space beyond option date, the full deposit amount must be received by Travel the World prior to the expiry date and time of
the option as shown on your Travel the World invoice. The amount includes a Travel the World administration fee of A$110 per person. If a
deposit (including any Cancellation Protection Plan if required) is not received at Travel the World’s office by the due time / date, the booking
will automatically cancel.
Finals
Final payment is due at Travel the World’s office immediately upon booking or at 91, 121 or 131 days prior to departure date depending on
fare, destination and length of cruise. Refer to your invoice or the below cancellation penalties to determine when final balance will be due.
If a payment due date and time falls outside scheduled NSW working business hours (including NSW public holidays), then payment must be
received by Travel The World by 4pm AEST on the last NSW working business day prior. All reservations will auto cancel if payments are
not received by the due date.
CPP
CPP (the Cancellation Protection Plan) allows you to cancel for any reason up to 24 hours prior to the cruise departure and receive a refund
equal to 80% of the applicable cancellation fee. In addition Holland America Line assumes US$500 of liability for lost, damaged or delayed
baggage subject to the limitations of the baggage policy in the World Wide Cruise Holiday Brochure. While CPP is optional it must be
booked and paid for prior to the date on which cancellation penalties apply. CPP is non-refundable. The CPP is not travel insurance and
Travel the World advises passengers to seek additional travel insurance. The price of CPP varies between destinations and sailings. CPP is
subject to change, please contact Travel the World to obtain a further information.
Cancellations
In the event of a cancellation Travel the World will deduct A$110 per person administration fee, paid with the deposit, from the final balance.
Please note: This fee will be charged regardless of whether or not CPP is purchased.
Cancellation fees apply to the entire cruise booking, including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and
tour packages.
Cancellations need to be advised to Travel the World via a telephone call within NSW business hours Monday to Friday
Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per-person
cancellation fees:
Parameters for penalties vary dependant upon the fare & destination.
Below is a guideline for cancellation charges imposed by Holland America Line.
REFUNDABLE FARES
Caribbean, Panama Canal, Mexico, Bermuda, Canada & New England, Pacific Coastal, Pacific Northwest, Alaska, Europe (except Prinsendam
Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 14- to 27-day Hawaii sailings
Days Prior to Departure Cancellation Charge
76 days or more Full refund
75 – 57 days Deposit amount
56 – 29 days 50% of gross fare
28 – 16 days 75% of gross fare
15 days or less 100% of gross fare
All Holiday, Australia/New Zealand, South Pacific, Asia, Prinsendam Europe and South America/Antarctica sailings
Days Prior to Departure Cancellation Charge
91 days or more Full refund
90 – 64 days Deposit amount
63 – 43 days 50% of gross fare
42 – 22 days 75% of gross fare
21 days or less 100% of gross fare
28+ day Hawaii , Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe
Transatlantic sailing , 15-60 day Hawaii & Polynesia sailings
Days Prior to Departure Cancellation Charge
121 days or more Full refund
120 – 91 days Deposit amount
90 – 76 days 60% of gross fare
75 days or less 100% of gross fare
Grand World, Grand Voyages, any Segment of a Grand World or Grand Voyage
131 days or more Full refund
130 – 91 days Deposit amount** ( This amount is the full published Holland Line deposit which may be more than
initially collected by Travel the World )
90 – 76 days 60% of gross fare
75 days or less 100% of gross fare
FLASH FARE PROMOTIONS– NON REFUNDABLE FARES - All Destinations and Itineraries
Days Prior to Departure Cancellation Charge
At time of confirmation 100% of Gross Fare
NON – REFUNDABLE FARES
Caribbean, Panama Canal, Mexico, Bermuda, Canada & New England, Pacific Coastal, Pacific Northwest, Alaska, Europe (except Prinsendam
Europe, 30+ day Transatlantic and segments of 30+ day Transatlantic) and 14- to 27-day Hawaii sailings
Days Prior to Departure Cancellation Charge
76 days or less 100% of gross fare
All Holiday, Australia/New Zealand, South Pacific, Asia, Prinsendam Europe and South America/Antarctica sailings
Days Prior to Departure Cancellation Charge
90 days or less 100% of gross fare
28+ day Hawaii , Tahiti & Marquesas; Incan Empires; Amazon Explorer; 30+ day Europe Transatlantic or any segment of a 30+ day Europe
Transatlantic sailing , 15-60 day Hawaii & Polynesia sailings
Days Prior to Departure Cancellation Charge
120 days or less 100% of gross fare
Grand World, Grand Voyages, any Segment of a Grand World or Grand Voyage
130 days or less 100% of gross fare
NB: Cancellation fees apply to the entire cruise booking, including cruise fare, non-commissionable fare (NCF). Holland America Air Fare
Supplement (if applicable), transfer services, pre/post cruise vacations and tour packages.
Additional cancellation fees maybe imposed on non-cruise portions of a booking including pre/post packages and/or transfers
Holland America reserves the right to change deposit, payment and cancellation/terms/conditions without prior notice
Please note: * For services included in your booking that are not provided by Holland America, additional cancellation fees may be incurred.
*Travel Professionals may impose their own cancellation fees.
Promotional Fares
Holland America may release promotional fares that attract differing terms and conditions outlined within and as included in the Holland
America brochure. Promotional fares that attract a variation to the standard terms and conditions will be advised at time of booking and will
be noted on your Travel the World invoice.
Cruise Fares
Travelling with Holland America Line is one of the best vacation values around. The cruise fare includes accommodation aboard an elegant
Holland America cruise ship, most meals and entertainment on board the ship. Not included, however, are items of a personal nature or
optional programs or optional activities, such as alcoholic beverages, soft drinks, laundry and dry cleaning (some exceptions apply), shore
excursions, ground transfers, medical, barber and beauty shop services. A modest service charge applies to meals at any speciality restaurant.
International Sales Policy
Bookings should be made in the guest’s geographic area of primary residence. Residence will be determined based on a guest’s primary
residence used for Mariner Society registration. Penalties may apply to non resident bookings.
Booking Amendments
After a booking has been made, the following amendments will incur A$25 Travel The World administration fee per booking: all name spelling
corrections, any change of stateroom category or fare code that results in a lower fare than previously booked, removal of accommodation
or transfers outside of cruise line penalty period. Please note: This fee will be charged regardless of whether or not CPP is purchased.
Holland America Line may charge additional fees for any amendments made to your travel arrangements after the due date for final payment,
Name changes or additions will be allowed at Holland America Line’s discretion and are subject to cancellation charges and rate increases
Amendment fees are not charged for stateroom upgrades, unless travel documents need to be reissued. Name changes require the prior
approval of Holland America Line and may not always be possible. Cruise contracts are non transferable. Name changes and departure date
changes are considered reservation cancellations and are subject to cancellation fees.
Dining
There are 2 sittings for dinner. Dinner times are 5:45pm & 8:00pm. For Alaska cruises, dinner times are 5:30pm & 7:30pm. You may request
any sitting time, table size and with whom you wish to sit. Dining times will be requested or waitlisted at the time of booking. Table numbers
and sizes are on a request basis only with the final assignment to be managed by the Maitre d on board. Holland America has introduced a
new innovative dining concept on most sailings ‘As You Wish Dining’ which offers flexibility. This is not available on World Cruises or
segments. For further details on dining please enquire with Travel the World.
Documentation
Holland America have now moved to Express Documentation. Express documentation arrives electronically and will be issued for all sailings
(exception Grand Voyages). Express Documentation will be available approx. 50 days prior to sailing. You can print your set of Express Docs
along with any other supplementary material and complete your Online Check-in by visiting www.traveltheworld.com.au/Cruises/Holland-
America-Line/For-Booked-Guests.html. Complete details, including step-by-step instructions, screen shots and an example of a cruise ticket
and signature preferred boarding pass are located on this page for your assistance. The cruise ticket document also provides examples of
arrival information, your itinerary, contract, cancellation protection plan and shipboard life.
Passports / Visas / Immunisations
Travel the World & Holland America Line do not provide advice regarding passports and/or visas. However all guests are required to carry a
passport usually valid for 6 months after disembarking the ship, and any necessary visas. Please contact your nearest consulate for the most up
to date information regarding visas. As to immunisations, please check with a travel medicine specialist or local health department for specific
recommendations and/or requirements. We recommend the use of www.smartraveller.gov.au for advice in these areas.
Fare, Taxes and Surcharges
The fare that you paid was determined far in advance of Initial Departure on the basis of then-existing projections of fuel and other costs. In
the event of an increase in fuel or other costs above amounts projected, we have the right to increase the fare at any time up to Initial
Departure and to require payment of the additional fare prior to Initial Departure. We have the right to refuse to transport you unless the
additional fare is paid. Within seven (7) days after you are notified of the additional fare (but no later than Initial Departure), you may elect to
surrender this contract to us for cancellation, whereupon you will receive the Refund Amount. Cancellation fees do not apply to this type of
refund.
In addition to your cruise fare, you will also be charged an amount for Taxes. That term, as used by us, refers to certain taxes, fees and
charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If
governmental action results in any element of Taxes exceeding the estimates used by us for purposes of computing the quoted amount, we
reserve the right to pass through the extra amount at any time prior to departure. Similarly, we reserve the right to impose or pass through
fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances
Hotel Service Charges
Our crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crew members
who serve you directly, such as Dining Room wait staff and the stewards who service your stateroom each day. There are also many others
who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crew members
are recognized and rewarded, a daily Hotel Service Charge is automatically added to each guest’s shipboard account.
The daily Hotel Service Charge for suites is US$12.00 per guest per day, and US$11.50 per guest per day for other staterooms. (*Correct as
28 December 2011)The charges are subject to change without notice. If our service exceeds or fails to meet your expectations, you are free
to adjust this amount at the end of each segment and/or voyage. The Hotel Service Charge is paid to Holland America Line crew members,
and represents an important part of their compensation. A 15% Bar Service Charge is automatically added to bar charges and Dining Room
wine purchases. In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary
local practices.
Gratuities on your Alaska Cruisetour
Gratuities are not included during the land portion of your tour. Gratuities are a personal matter and an expression of appreciation for
genuine, personal service provided by knowledgeable and creative professionals. Please extend any gratuities on an individual basis, not as a
group. Gratuities may vary by program. Tips to the tour director and motorcoach driver have not been provided and should be rendered on
a voluntary and personal basis. See the tour director to verify if additional tips are customarily rendered on your particular tour.
Guarantee Staterooms
When booking a GUARANTEED (GUAR) stateroom, guests are guaranteed a cabin available within the category booked. For example,
passengers booking a guarantee ocean view stateroom are guaranteed a cabin with an ocean view. The cabin may be located on any passenger
deck of the ship, but you will be guaranteed AT LEAST the category for which you paid. You will receive your cabin assignment when you
check in for your cruise. Please note that certain ocean view cabins may be obstructed.
Upgrade Policy
Holland America Line reserves the right to upgrade a guest or guests to more expensive category accommodation at no additional cost.
Minors and Children
Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is
required for every five people under the age of 21 (25 years of age or older in the case of persons serving as chaperones for approved
organized student/youth groups). Alcoholic beverages will not be served to guests under age 21. Due to limited medical facilities on the ships,
we will not accept reservations for infants under 6 months old at time of sailing. For trans ocean crossings, or other itineraries which our
Medical Department feel present a significant risk, infants must be a minimum of 12 months of age at embarkation. Minors under age 18
travelling to certain foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not
travelling. If the other parent is deceased or the child has only one legal parent, a notarized statement must be obtained as proof. All minors
under age 18 must travel with all proper identification requirements in addition to the signed letter of authorization Parents, guardians and
chaperones are responsible for overseeing the conduct of minors in their care. As such, minors may not be left unsupervised on board the
ship. A parent or legal guardian MUST accompany all children under the age of 18 on all tours for safety and liability reasons.
Minors Going Ashore: Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore
without adult supervision. If you want to permit a minor travelling with you to go ashore without an adult companion, please discuss this in
advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Absent this
approval, our security personnel will generally prohibit minors from leaving the ship without an adult companion although we cannot provide
absolute assurances in this regard. It is ultimately the responsibility of parents and guardians to ensure that minors travelling with them act in
accordance with their instructions.
Pregnancy
Holland America Line welcomes pregnant women but will NOT accept guests who will enter the 24th week of pregnancy by the beginning of
the cruise
Check-In Procedures
U.S. government security regulations require Holland America Line to submit certain guest information to law enforcement authorities in
advance to departure. To meet this requirement, Holland America Line must have the necessary information in their records at least 2 hours
before departure. If they do not have your information by this deadline, guests will be unable to sail. Guests are urged to complete the
Online Check-in process before leaving home. Guests who wait to check in at the terminal will risk being unable to sail even if they arrive at
the terminal before the vessel leaves. Guests will be responsible for all costs incurred to join the vessel at the next port. Website:
www.hollandamerica.com and go to Check-In Online.
Responsibility
Travel the World accepts bookings subject to the following conditions :
Travel the World acts as the co-ordinator for all persons taking any service*, and in the making of arrangements for the service. Travel the
World does not own, manage, control or operate any component of the delivery of services and all coupons, receipts and tickets are issued
subject to the terms and conditions specified by the laws of the country where a service is provided.
Travel the World act only as an agent for the owners contractors and suppliers of services and assume no responsibility for the loss or
damage to baggage, property or for injury or illness or death, or for any damages or claims of damage to persons or property, delays,
transport failures, strikes, wars & uprisings, or acts of God etc over which we have no control. Clients are strongly advised to insure
adequately for the full duration of their travel arrangements in respect of illness or injury, death, and loss of baggage and personal effects.
While Travel the World will use its best endeavours to facilitate services* to be performed as advertised, reasonable changes in the itinerary
may be made without notice where deemed necessary or advisable by Travel the World or the operator. Further, whilst Travel the World
will take all reasonable steps to provide enjoyable services*, Travel the World accepts no liability for any loss of enjoyment whatsoever, and
howsoever experienced by a passenger.
All matters relating to any service* provided by Travel the World are governed by the law of the state of New South Wales – Australia.
* Service/s refer to all accommodation & hotels or accommodation, cruises, flights, ground transportation / transfers, meals & beverages, shore excursions
and tours.
NB
Contract Agreement – For additional information on Holland America Line contract agreement, terms & conditions, please refer to the
website www.hollandamerica.com. This information is available for guests on the Holland America Line Cruise Holiday Brochure
Privacy Policy
Information collected in the booking process will be treated in accordance with Travel the World’s Privacy Policy. This policy can be found at
http://www.traveltheworld.com.au/Privacy-Policy.html.
NB – Please note that these terms and conditions can change without prior notice.
For further information, please refer to the Holland America website www.hollandamerica.com.au or brochure.