Travel the World is committed to our client's privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavours to keep your details secure and private. Travel the World is bound by the National Privacy Principles as set out in the Privacy Act 1988.
Travel the World understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Travel the World is and how it handles your personal information generally as well as when you use our Site.
In this privacy policy, "Personal Information" means information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion.
Who are we?
Travel the World is a business name of Travel the World Pty. Ltd. We operate as a general sales agent and tour operator under the Travel the World brand representing various cruise lines and resorts.
What Personal Information is collected by Travel the World?
All of the Personal Information Travel the World collects about its clients is collected to enable Travel the World to provide them with its services.
Clients of Travel the World provide various kinds of Personal Information in several different ways. Some clients choose to submit Personal Information through subscription and entry forms, booking forms and requests for more information, either through e-mails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide Personal Information including but not limited to, details such as your name, e-mail address or information about what you like and do not like. When booking one of our products or paying for other services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery.
Generally, Travel the World does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However, depending on the products and services you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialised services (such as access requirements for a disability).
How do we collect Personal Information?
In general, we collect Personal Information directly from you. However, if you are accessing our products and services as part of a group (for example, a group booking for a cruise or tour), we may collect Personal Information about you from the person who is making the booking on your behalf.
If you are accessing our products and services on behalf of a group, you represent to us that every member of that group has consented to you providing us with the Personal Information we require in order to provide those products and services.
Use of Personal Information
We use your Personal Information to provide you with our products and services including to notify you about new products, services or promotions from time to time.
Will your information be given to anyone else?
As a travel agent, Travel the World offers products and services on behalf of a number of other providers including Holland America Line Cruises, Tauck World Discoveries, Windstar Cruises, Carnival Cruise Lines and Chiva-Som International Health Resort. Travel the World may be required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalise your booking.
Because many of the travel products and services that we offer to our clients are located in countries outside Australia, at times it may be necessary for us to transfer your Personal Information to countries that do not have a privacy regime that offers the same degree of protection of your Personal Information as the privacy regime in Australia. Travel the World is not responsible for the privacy practices of third parties (whether within or outside Australia) and does not promise that Personal Information that is sent outside will enjoy the same degree of protection as it has in Australia.
Personal Information may also be disclosed to third parties only for the purpose of completing your transaction with us (for example, your credit card provider) and for associated administrative purposes (for example frequent flyer number and expenditure details will be sent to the relevant airline).
Internally, any Personal Information collected by Travel the World is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, Personal Information may also be disclosed outside Travel the World. For example, we may disclose Personal Information to third parties to whom we contract out specialised functions (such as mailing houses and printing companies). In such cases we require an undertaking from such persons to comply with the National Privacy Principles and not use the Personal Information for any purposes beyond the scope of our contract with them.
Travel the World may also disclose Personal Information where permitted under the National Privacy Principles including when required by law, when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
Use of Cookies
Like many other commercial websites, Travel the World may employ a standard technology called a "cookie" to collect information about how the Site is used including data such as pages visited and inferred preferences, as well as aggregate Site data.
"Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages and identify which parts of a site have been visited or keep track of previous selections or purchases. In this way, cookies can enhance the user's visit.
Other companies, which place advertising or links on the Site, may collect information about you when you view or click on their advertising or content through the use of cookies.
Due to the technical operation of the Internet, Travel the World cannot control this collection of information and accepts no responsibility for this collection, use or disclosure. You should contact these advertisers or content providers if you have any questions about the use of the information they collect.
Links with other sites
There may be links that will let you leave the Site. The use of information and/or privacy provided by the operator of a linked site as to any Personal Information you provide in accessing a linked site is similarly outside our control.
Travel the World takes no responsibility for any privacy policies or practices of any websites accessible from the Site, whether or not such practices conform to privacy policies of those sites.
Removal from our lists
If you do not want to receive e-mail or posted offers from Travel the World please let us know by sending an e-mail message to privacyofficer@traveltheworld.com.au. Alternatively, if you would like to be removed from our mailing list, please send your written request to be removed to Travel the World with your complete name and address (our contact details are set out below).
Finally, if you follow the instructions for "un-subscribing" included as part of Travel the World regular mail and e-mail offers, your name will be removed from the mailing list.
Access and Correction
In general, you have a right to access Personal Information which Travel the World holds about you (although there are some exceptions to this right of access). You also have the right to ask us to correct Personal Information about you which is inaccurate, incomplete or out of date.
If you wish to access the Personal Information held by Travel the World then you should address your request in writing to our Privacy Officer.
Please note that in the interests of protecting the privacy of all our customers, if you request details of any Personal Information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's license or passport. We will assume, unless you tell us otherwise, that your request relates to our current records about you. This includes Personal Information about you, which is held on our databases and files.
Generally, we will not charge you for the cost of providing access to our current records about you.
For legal and administrative reasons, Travel the World may also store records containing Personal Information in its archives. You may seek access to the records held by Travel the World which are not current records, but if you do so, we may charge you for the cost of providing access.
If you are of the view that Personal Information about you is not accurate, complete or up to date, please provide our Privacy Officer with your request for correction (contact details are set out below). Any requests for correction will be dealt with promptly.
Contacting Us
If you have any questions or comments about this privacy policy or about how we handle Personal Information about you, please contact the Travel the World Privacy Officer:
by telephone (02) 8296 7077; or
by facsimile (02) 9290 2812; or
by e-mail to privacyofficer@traveltheworld.com.au ; or
by letter Travel the World Privacy Officer, Level 1 / 171 Clarence Street Sydney N.S.W. 2000
Changes to the Privacy Policy
The privacy policy may change from time to time. The policy was last updated December 2008.