Groups FAQ

Carnival Cruise Lines

Questions

Answers

1.Are there laundry facilities on board?

Each ship has at least 2 self-service launderettes located on the stateroom decks. There are two or three washers and dryers, and one iron and ironing board in each launderette. The cost is $3.00 per washer load and $3.00 per dryer load. Vending machines dispense small boxes of detergent and water softener at $1.00 per box.

In addition to self-service launderettes on each ship, there is a valet laundry service on board; dry cleaning is not available. This is handled through your room steward.

Back to top

2.Do you have luggage restrictions?

In order to maintain a safe and secure environment, Carnival prohibits guests from bringing certain items on board, i.e., weapons, candles, irons, alcohol, or other dangerous goods. According to our policy, Carnival conducts security scanning of all baggage and if prohibited items are found, they will be removed and stored on board for safekeeping until the end of the voyage. The retained item(s) will be available for collection in onboard designated location on the morning of debarkation. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case. For additional information, please refer to the terms and conditions of your cruise ticket contract.
We suggest all luggage be unlocked before turning over to the porters in order to avoid any inconvenience to you or delay in delivering the luggage to your stateroom. Should you choose not to unlock your bags and prohibited items are found during screening, your luggage will be retained until you can open it in front of security personnel.

Guests, 21 years of age and older, may bring one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage. Guests are encouraged to limit their checked luggage to two suitcases per person, with each suitcase not to weigh more than 50 pounds and not exceed 16"H x 24"W (no length restrictions). Please attach your Carnival Cruise Lines luggage tags PRIOR to leaving home and make sure that they are still on your bags when checking in with us. In many ports, guests have the option of carrying luggage on board at embarkation and off the ship at the end of the cruise as long as it does not exceed 16"H x 24"W (no length restrictions). This is an advantage you may want to consider as it will allow for quicker easier access to your bags. Please note that Carnival assumes no responsibility for carry-on luggage.

Alternatively, curb side porters are available at the pier to take luggage to the vessel for delivery to your stateroom by shipboard personnel. Customary tip is $1 per bag. Please be sure each piece of luggage is unlocked and has a tag listing your name and stateroom number. Curb side porters are not employees of Carnival; therefore, if you experience any problems, please report them to porter management on site. Any luggage left at the pier will be forwarded at your expense. Claims for luggage loss or damage must be made in writing to the debarkation personnel prior to leaving the pier area.

If you are travelling by air, we strongly recommend that you contact your air carrier to obtain their luggage allowance policy for the maximum number, size and weight of bags that each guest is allowed at no charge. Guests are responsible for luggage fees, excess luggage charges as well as any other charges imposed by air carriers or airports. We recommend that each guest verify with the airline representative that their luggage is checked-in to their final destination.
NOTE: There is limited porter service on 2/3-day Cruises-to-Nowhere.

Carnival Cruise Lines does not allow guests to bring large coolers on board its vessels. However small, personal-sized coolers, no larger than 12”H x 12”W x 12”L for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process; therefore, large coolers are not permitted as carry-on or checked luggage.

While on board, you will be given numbered debarkation tags to place on your luggage. Please fill out the information on the back of the tag and remember your zone number. When your zone is called, please proceed off the vessel to claim your luggage. It is easy to pick up the wrong bag, so check to make sure your name is on it. If your luggage is left at the pier, it will be forwarded to you at your expense. Claims for lost or damaged luggage must be made in writing with our debarkation personnel before you leave the pier area.

In order to maintain a safe and secure environment, Carnival prohibits bringing certain items onboard. Additionally, we reserve the right to confiscate (and destroy) any articles that in our discretion are considered dangerous or pose a risk or inconvenience to the safety and security of the ship, or our guests, and no compensation will be provided.

Confiscated Items

Alcohol (hard liquor)/sealed, unopened bottles
Beer/sealed, unopened bottles/cans
Wine or champagne/sealed, unopened bottles - beyond the allowable limit of one bottle (750 ml. size) per adult 21 years of age (brought on at embarkation time only)
Clothing irons and steamers (all Carnival ships offer laundry facilities with irons and ironing boards. Fleet-wide valet laundry service is also available for a nominal fee.)
Electrical and household appliances (i.e. coffee makers, hot plates, toasters, etc.)
Candles
Heating Pads
Incense
Hookah

Prohibited Items – will be disposed of prior to boarding

Large coolers
Alcohol in unsealed containers
Firearms (Including, non-firing weapons and starter pistols)
Ammunition (i.e., bullets, shot or missile that can be fired using a propellant)
Imitation or replica weapons (Including., de-commissioned weapons or those not capable of being fired, toy weapons, or any other item made, intended or adapted to be used as a weapon)
Explosives or explosive component parts, (Including, detonators)
Fireworks or pyrotechnics (except those previously approved in connection with a company stage production which have been properly manifested)
Taser or electronic stun guns
Pepper or mace sprays
Telescopic or regular batons
Martial arts equipment (Including., flails, throwing stars, belt buckle knives, etc.)
Handcuffs, brass knuckles
Compressed gas bottles/cylinders
Knives with blades longer than four (4) inches ( Recreational dive knives are allowed but must be held in the custody of the Guest Services Manager or Chief Security Officer and must be checked out/in by the owner for dive excursions during the cruise.)
Dive tanks (empty or full), diver spears/slings
Household goods or tools of trade
Volatile and highly flammable liquids such as cigarette lighter fluid
Scissors with blades longer than four (4) inches (Large scissors of the type used by scrapbook and quilting enthusiasts are at times permitted with prior notification from the Security Services Department, but are held onboard in the same manner as dive knives.)
Medical Marijuana
Bicycles
Surfboards
Scooters (only permitted if used for mobility – must be stored in guest’s stateroom)
Boats/canoes
Segways
Any footwear with wheels, i.e. Heely’s type shoes

Miscellaneous Concerns:

Personal grooming devices such as hair dryers, flat and curling irons, shavers, etc., are allowed on board when used with proper caution. These devices should not be used when other electrical appliances are plugged in. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.
Electronics such as laptops, cameras, cellular phones, etc. are allowed on board when used with proper caution. Electrical devices such as fans, power strips, multi plug box outlets/adaptors, and extension cords will be removed if determined to pose a hazard and returned the last day of the cruise prior to debark.
Medical gas bottles/oxygen cylinders: Allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to guest services and stored in a designated safe area.Coolers: Small, personal-sized coolers no larger than 12” x 12” x 12” for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.
Live Animals: Only qualified service animals once approved by Guest Access Services at time of booking.
Flowers and Plants: May be brought on board in the port of embarkation but are not permitted to be taken off the ship in the United States, per the U.S Customs and Border Patrol (CBP) Agricultural Division.
Musical Instruments: We will allow musical instruments onboard, however, if a noise complaint is received it will be confiscated by shipboard security and returned to the guest on the morning of debarkation.
Radios/Boom Boxes: For the comfort of all our guests, radios and boom boxes can be used with headphones or earpieces when used in public areas.
Floatation Devices: For the comfort of all our guests, rafts, tubes and floatation devices other than those used as life preservers (water wings) cannot be used in the swimming pools on board.
Wrapped Gifts: Guests may bring wrapped gifts on board; however, due to heightened security, the gift may have to be unwrapped, upon request.
DVDs/VCRs/Nintendo/Play Units: Due to compatibility issues with stateroom televisions, these items can only be utilized in suites and guests must provide their own RCA cables.
Fish Caught on Fishing Expeditions: The fish cannot be brought on board; it must be shipped home.
Items for In Port Use only: Snorkel gear, skateboards, golf clubs, fishing rods (packed), tennis rackets, kites (packed), roller blades/skates, metal detectors

3.How many people make up a group?

Onboard Carnival, a group is classified as 8 or more cabins.
Back to top

4.My group wants to dine together. What are the dining options and their capacities?

Each Carnival ship has a selection of dining venues, each with very different capacities. In the main dining room, breakfast is served from 7:45-9am, with lunch served from 12-1:30pm. There are three options for dinner in the main dining room: Early Sitting (6pmm), Late Sitting (8:15pm) and Your Choice (Open Sitting): 5:45-9:30pm. View further information regarding dining including a list of dining venues on each ship and their capacities.
Back to top

5.What destinations does Carnival travel to?

Carnival ships currently sail to Europe, the Caribbean, Mexico, Alaska, Hawaii, Panama Canal, Canada/New England and trans-ocean voyages. The itinerary schedule for each ship can be found here.
Back to top

6.What is in my cabin?

Telephone
Electric Current 110 AC (US Powerpoints)
Television
Hair Dryer
Bathrobes
Air Conditioning
24-hour room service
Ample closet and drawer space
Carnival Comfort Sleep System™ (superb mattress, high-thread-count linens/duvet, custom pillows)
Wall Safe
Carnival Towel Creations
Refrigerators in staterooms
Amenity Bathroom Baskets
Shampoo and Soap Dispenser
Beach Towels

7.What is the dress code onboard the ship?

Casual attire is the order of the day. We suggest shorts, sundresses, tank tops, etc. for the ladies, and for men; shorts, polo shirts, T-shirts, etc. will do. We suggest you wear rubber-soled, low heeled or flat shoes for extra traction while onboard. The use of any footwear with wheels, including but not limited, to Heelys© shoes, is prohibited on board our ships.

Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout your “Fun Ship” voyage, where you will have the opportunity to showcase your more elegant attire. For those who want casual attire for dinner time, the Lido Restaurant is open nightly, and has a more relaxed theme. However, shirts and shoes/footwear (flip-flops) must be worn at all times inside the Lido Restaurant. Both dress codes for the dining rooms are described below.

Cruise Casual Dining Dress Code: Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).
Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.

Cruise Elegant Dining Dress Code: Gentlemen - Dress slacks, dress shirts. We also suggest a sport coat. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so. Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too!

Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

For Canada/New England/Alaska cruises: Sweaters, lightweight jackets and raincoats are suggested. Casual clothes that can be layered easily are highly recommended. Bring a heavier sweater if you are travelling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas.

For South America and Europe cruises: Comfortable shoes and a just-in-case raincoat. Bring a sweater if you are travelling to the glaciers, along with a raincoat and umbrella, because it is often cold and windy in such areas. Special note: It is essential that you wear the proper apparel when visiting the Vatican and other religious sites (no bare legs or shoulders).

Back to top

8.What is the smoking policy?

Cigarette smoking in public venues is only permitted in Carnival’s dance clubs as well as in designated areas within the casino and casino bar. Smoking (including cigars) will be permitted in designated exterior open deck areas (starboard side) of all our ships. Additionally, smoking will also be allowed in the jazz clubs of the following ships: Carnival Destiny, Carnival Triumph, Carnival Victory, Carnival Spirit, Carnival Pride, Carnival Legend, Carnival Miracle, Carnival Conquest, Carnival Glory, Carnival Valor, Carnival Liberty, Carnival Freedom, and Carnival Splendor.

All Spa suites and staterooms, inclusive of the balconies, are an entirely smoke-free environment. Guests who smoke in their staterooms will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s ticket contract. Effective December 1, 2011, smoking will be prohibited in all guest staterooms. Guests in balcony staterooms may smoke (including cigars) outside on their balcony.

Note: Electronic cigarettes or e-cigarettes are only allowed in the designated smoking areas.

Back to top

9.What meeting facilities are available for my group onboard the ship?

Each Carnival ship offers a variety of meeting facilities, catering for groups of various sizes. A list of the meeting venues on each ship, and their capacities can be found here.
Back to top