Silversea & Travel the World - Terms & Conditions
Deposit:
For confirmation of individual reservations a deposit of 10% of the total cruise fare plus a Travel the World Administration fee of A$110 per person is required within 7 days from the date of confirmation. If we do not receive your deposit by the due date the booking will automatically cancel. It is most important that the reservation be made in the full passport name of the passengers otherwise the booking will not be accepted. Please complete the appropriate Guest Information Form and return with your deposit.
Finals:
Final payment is due in Travel the World’s office 100 days prior to departure from Australia. If a booking is made within 100 days of departure then full payment will be due on confirmation.
Reassurance Programme:
Silversea’s Reassurance Program ensures peace of mind and maximum flexibility and can protect from the penalties and anxieties of cancelling a cruise for any reason which will guarantee a full credit on a future voyage. The programme is optional and non refundable. The fee for the 2007 Reassurance Program is 8% of each guest’s total vacation cost through Silversea. In order to receive the Reassurance Cruise Credit, the booking must be cancelled at least 24 hours (1 – 14 days) prior to cruise departure. “No shows” forfeit the 100% Reassurance Cruise Credit. The Reassurance Program must be paid for with the deposit. Restrictions apply. For further details contact Reservations for more information.
Cancellations:
Once a deposit has been received all cancellations are subject to a Travel the World Administration fee of A$110 per person. In addition the following Silversea penalties will apply:
120 – 91 days prior to departure US$200 per person
90 – 61 days prior to departure 10% of the total fare
60 – 31 days prior to departure 20% of the total fare
30 – 15 days prior to departure 50% of the total fare
14 – 0 days prior to departure 100% of the total fare
NB: This does not reflect the cancellation charges if the Reassurance Program is taken out.
Please note: For services not provided by Silversea, additional cancellation fees may be incurred.
Cruise Fare:
Your cruise fare includes most shipboard services including: suite accommodation, all onboard meals and entertainment, all gratuities aboard ship, complimentary beverages aboard ship (including select wines, champagnes and spirits) and a special shore event on select sailings.
Dining:
An open-seating policy of dining when, where and with whom you desire, you can be as private or congenial as you desire. Silversea features a variety of dining options on board including The Restaurant (the main dining room), La Terrazza (authentic Italian cuisine), the Pool Grill, the Wine Restaurant by Relais & Chateaux-Saletta (Silver Cloud & Silver Wind) and Le Champagne (Silver Shadow & Silver Whisper) plus complimentary 24-hour in-suite dining.
Documentation:
Cruise Documents are prepared in the USA and will be sent to you approximately 21 days prior to departure of cruise. It is most important that the reservation be made in the full passport name of the passengers.
Passports & visas:
All guests are required to carry a passport valid for 6 months after disembarking the ship and any necessary visas. Please contact your nearest consulate for the most up to date information regarding visas.
Shore Excursions:
Shore excursions at most ports-of-call will be available to reserve 60 days in advance of voyage departure by visiting the My Voyage on www.silversea.com as well as offered for purchase on board, subject to availability.
Responsibility:
Travel the World accepts bookings subject to the following conditions –
Travel the World acts as the co-ordinator for all persons taking any service*, and in the making of arrangements for the service. Travel the World does not own, manage, control or operate any component of the delivery of services and all coupons, receipts and tickets are issued subject to the terms and conditions specified by the laws of the country where a service is provided.
Travel the World only as an agent for the owners contractors and suppliers of services and assume no responsibility for the loss or damage to baggage, property or for injury or illness or death, or for any damages or claims of damage to persons or property, delays, transport failures, strikes, wars & uprisings, or acts of God etc over which we have no control. Clients are strongly advised to insure adequately for the full duration of their travel arrangements in respect of illness or injury death baggage and personal effects.
While Travel the World will use its best endeavours to ensure services* are performed as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by Travel the World or the operator. Further, whilst Travel the World will take all reasonable steps to provide enjoyable services*, Travel the World accepts no liability for any loss of enjoyment whatsoever, and howsoever experienced by a passenger.
All matters rising to any service* provided by Travel the World but not in respect of other things governed by the law of the state of New South Wales.
* Service/s refer to all accommodation & hotels or accommodation, cruises, flights, ground transportation / transfers, meals & beverages, shore excursions and tours.